Shipping policy

1. Shipping and Delivery Time

Standard Processing

 Our standard order processing time typically ranges from 7 to 10 business days. After processing, the shipping time varies based on the shipping method you choose:

• Expedited Shipping: Delivery within7 - 10 business days.

• Standard Shipping: Delivery within 10 -14 business days.

Holiday Shipping

During major holidays, processing times may be extended. Orders placed during the holiday season may take an additional 3 - 5 business days to process. We recommend placing your order as early as possible to ensure timely delivery.

 

2. Shipping Fees

 We are pleased to offer free shipping on all orders to the United States. This applies to all shipping methods available on our platform, allowing you to enjoy a seamless shopping experience without the worry of shipping costs.

 

3. Shipping Carriers

We partner with leading shipping carriers to ensure reliable and efficient delivery:

• FedEx Standard

• DHL

• Othere Carriers

You can track your order directly on our website. Once your order ships, you will receive a tracking number via email, enabling you to monitor the progress of your shipment.

 

4. Shipping Reminders

 • Ensure the accuracy of the shipping address you provide. Inaccurate addresses may lead to delivery delays or failures.

• Some items may be subject to size and weight restrictions, which could affect the shipping method available to you.

• Inclement weather or unforeseen circumstances may impact delivery times.

 

5. Delivery Failure

If our shipping carrier is unable to deliver your package due to an incorrect address or inability to contact you, we will attempt to resolve the issue. If the problem persists, we will:

• Hold the package for 10 business days.

• If the issue remains unresolved after 10 days, the package will be returned to us. Once we receive the returned package, we will contact you to arrange for re - shipment or issue a refund.

By placing an order with us, you agree to the terms and conditions of our shipping policy. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at info@zshinehome.com.

 

6. Note

The above policies apply to standard orders. For some special orders, such as large size orders and batch orders, please contact us for specific prices and delivery dates.